With VMI Remote Guidance we bring Remote Support to the next level. This well proven system supports you in finding the cause of a problem much faster; it’s as if a VMI expert is standing right next to you! Not only in case of troubleshooting, but also when you perform maintenance tasks, the VMI engineer can assist you real-time whenever you run into difficulties or questions with the task at hand.

Using a video system with high resolution camera, VMI’s helpdesk engineer guides you through the machine. The engineer indicates the areas to look at on the screen you have in front of you. He can then exactly pinpoint the defective part or cause of the problem and give you real-time advice. This considerably reduces downtime and lets you continue your production process as quickly as possible.

The system is specifically design to work in remote industrial locations. The licensed software optimizes the use of available internet bandwidth to ensure that your communication to VMI is the best possible. Depending on the device being used, a stable Wifi or 3G/4G connection is required. An on-line VMI Remote Guidance set-up training is included.